Customer Journey

Many organizations face challenges in achieving successful digital transformations, often due to insufficient organizational readiness. Our Readiness Assessment Service evaluates your preparedness at a high level, focusing on business capabilities to identify key gaps and opportunities.

Led by our Digital Transformation Manager, the assessment is tailored to your needs and evaluates critical factors such as organizational culture, process maturity, and the state of your digital infrastructure. Using our specialized assessment tool, we provide data-driven insights across key aspects of Business, People, and Technology, offering a holistic view of your organization’s readiness.

Deliverables:

• High Level Readiness Report
• Key Risk/ Improvement Report
• Data-Backed insights

This assessment lays the groundwork for deeper process analysis, which we explore in detail during the "Current State Analysis" phase. 
If you're ready to start your digital transformation journey, contact us today for a free initial consultation.

Our Current State Analysis service provides a thorough evaluation of your organization’s existing operations and readiness for transformation. We conduct an AS IS analysis to map out current processes, assess available resources, and evaluate team competencies. This includes a detailed review of your IT structure and its alignment with business needs, as well as measuring the maturity of both your systems and your organization as a whole. This holistic approach identifies strengths, gaps, and opportunities, setting a clear foundation for future improvements.

Deliverables:

• As Is Process Report (BPMN)
• IT Infrastructure Report
• Resources & Compentency Report
• Maturity Report
• Roadmap for Improvement* (In Depth - Future State Analysis)
  

Having a clear vision of how your organization wants to operate in the future is essential for ensuring a successful digital transformation. Many transformations fail because businesses don’t align their future processes with best practices upfront, often leading to costly adjustments mid-project.

Our Future State Analysis focuses on collaborating directly with the business to define how you want to work in the future, independent of specific technologies. We evaluate current practices against industry best practices and bring in specialized experts where necessary to ensure your future processes are both innovative and practical.

To structure this vision, we leverage the Horizon Model:

• Horizon 1 focuses on optimizing existing processes and identifying areas of improvement.
• Horizon 2 explores opportunities for innovation and the introduction of best practices to enhance operations.
• Horizon 3 establishes the long-term vision for your business, incorporating forward-looking strategies to remain competitive.

Deliverables:

• To Be Process Report (BPMN)
• Horizon Report
• Best Practice Workshops
• Acces to expertise in your sector

This analysis sets the stage for the next step: transforming these visions into clear Business Requirements that outline what the organization needs to bring these processes to life.

With the Future State vision finalized, the next step is to translate the agreed-upon ways of working into clear and actionable Business Requirements. This phase bridges the gap between business and IT, ensuring that the needs of the business are defined in a way that potential implementation partners can understand and deliver effectively.

This process not only serves as a foundation for developing an RFP (Request for Proposal) but also allows us to create a preliminary Work Breakdown Structure (WBS). The WBS provides a high-level project framework, outlining key deliverables, phases, and responsibilities to ensure a structured implementation.

Deliverables:

• Business Requirements Report
• Request For Proposal
• Work Breakdown Structure

With the Business Requirements clearly defined, the next step is to outline the IT Requirements at a high level, forming the basis for the solution design. This phase focuses on identifying the building blocks needed to support the future state vision, while keeping the selection of specific systems, partners, and technologies for later stages.

We invite potential implementation partners to contribute their insights during this phase, collaborating to ensure that the IT requirements align with the business needs and the envisioned solution design. However, this process can also be completed independently with the support of a Business Architect, who helps prepare the groundwork for a future partner.

Deliverables:

• IT Requirements Report
• Building Blocks Overview
• Humaniti Approved Partners

With the Business and IT Requirements clearly defined, the next step is to engage the market and request proposals through a structured RFP process. We guide you in the Partner Discovery phase, ensuring that vendors are carefully selected based on their ability to meet your needs. Our role includes providing Matchmaking services, connecting you with vendors whose solutions align with your organizational goals.

We initiate a high-level Fit-Gap Analysis at this stage to evaluate how vendor solutions align with your requirements. Once a partner is selected, we collaborate closely to develop a detailed Fit-Gap Analysis, ensuring every aspect of the solution is tailored to your business needs.

**For organizations confident in their choice of implementation partner or seeking to accelerate the process, we offer the Humaniti Short Track. This approach involves engaging the chosen partner early, starting from the Future State Analysis phase. This enables an immediate Fit-Gap Analysis and faster progress. However, this approach may limit the evaluation of alternative vendors who could potentially offer a better fit.

Deliverables:

• Vendor Evaluation
• Vendor Selection
• Fit Gap Report

In the Solution Design phase, Humaniti takes on a pivotal role as the "bridge" between your organization and your implementation partner(s). Acting as the glue that holds everything together, we ensure seamless collaboration and alignment between all parties.

This phase involves a deep dive into processes and requirements alongside the partner, resulting in a comprehensive and clear Fit-Gap Analysis. Key outcomes of this step include identifying areas where:

• Processes need to adapt to align with best practices (organizational change).
• Customization is necessary to meet specific business needs.

Through structured discussions and collaborative decision-making, we resolve these gaps and finalize a detailed Solution Design. This serves as the foundation for the next steps, offering the first elements of the blueprint that will guide your transformation.

Deliverables:

• In Depth Fit Gap Report
• Finalized Solution Design
• Facilitation & Advice

The Project Preparation phase is a critical step that lays the groundwork for a smooth and successful project execution. This is often an area that, if overlooked or rushed, leads to issues during the project. At Humaniti, we ensure that every aspect of preparation is meticulously handled, so your team is ready to start the project with confidence.

What we focus on:

• Ensuring all teams have the right competencies and resources in place.
• Preparing the business by clearly communicating what to expect, including the time commitment required, and helping them allocate additional resources if necessary.
• Setting up all practical elements, such as project management tools, communication channels, and frameworks.
• Defining and communicating roles and responsibilities, along with approval flows for managing changes.
• Establishing a steering committee (SteerCo) with the right stakeholders and securing final approval for budgets.

Deliverable:

• A ready to start & well prepared project team. 

Once the project begins, Humaniti provides ongoing support across various roles to ensure smooth execution and successful collaboration. A key part of our approach is fostering strong partnerships between all stakeholders—partners and clients alike—within a safe and supportive environment.

We actively monitor the progress of the project, addressing challenges and maintaining alignment between teams. When Humaniti leads as the Digital Transformation Manager, we take full responsibility for steering the project. Even in other roles, we remain committed to ensuring seamless collaboration and optimal outcomes.

Humaniti Roles:

• Digital Transformation Manager
• Digital Transformation Consultant
• Project Manager
• Change Manager
• Business Architect
• Business Consultant
• Finance Consultant
• Business Analyst
• BI Consultant
• Power Platform Consultant
• Data Analyst
• Data Engineer
• Test Manager

Deliverables

• A fully staffed and highly competent project team

As part of the Organizational Change phase, we focus on implementing the new processes that align with the future state vision. As mentioned earlier, some processes within the organization will need to be adapted. Our role is to ensure these changes are clearly defined, fully integrated end-to-end across the business, and aligned with the overall organizational goals. To achieve this, we collaborate closely with sector experts and business unit specialists, ensuring that the new processes meet both industry standards and specific organizational needs.

In this phase, our focus is purely on the implementation of the new processes and systems. The adoption and engagement of people will take center stage in the next phase.

Collaboration with the business is essential during this step to:

• Test the new processes thoroughly, ensuring they are compliant with regulations, customer expectations, and organizational policies.
• Validate that the processes fit seamlessly within the overall business framework.
• Finalize and stabilize the updated processes before the new system is implemented, reducing risks and avoiding a Big Bang scenario.

This approach ensures that your organization is fully prepared for the transformation, with processes in place to support the successful rollout of the new system.

User adoption is a cornerstone of successful digital transformation, and while it appears later in the process, its foundations are laid from the very beginning. From the moment your organization sets its digital ambitions, engaging employees is key. Early involvement fosters understanding of why the change is happening and builds a sense of ownership.

Humaniti leverages the ADKAR model to guide organizations through the essential steps of awareness, desire, knowledge, ability, and reinforcement. Our Change Managers work closely with your teams to create tailored communication plans, manage resistance, and ensure that employees are ready for change. We combine practical strategies with a human-first approach, ensuring alignment between business objectives and employee engagement.

Digital Change, Human Progress.

Deliverables:

• Risk Assesment
• Change Management Plan
• Less Resistant
• Motivated Users

The transformation journey doesn’t end with implementation. Ongoing Support & Optimization ensures that your organization continues to adapt, improve, and thrive in its new digital environment.

We provide continuous assistance to monitor system performance, refine processes, and address any challenges as they arise. This phase focuses on:

• Supporting users post-implementation to maximize adoption and effectiveness.
• Monitoring KPIs to ensure the transformation delivers its intended value.
• Identifying opportunities for further optimization and innovation.

With Humaniti by your side, your transformation remains an evolving success, keeping your organization ahead of the curve.

Digital transformation is a complex journey. Even with thorough planning and execution, unexpected challenges and roadblocks can emerge. In these moments, seeking a second opinion from seasoned experts can offer fresh perspectives and valuable, unbiased insights.

At Humaniti, we understand the unique hurdles of digital transformation and bring experience from a wide array of industries. Our team of specialists is ready to provide an expert review of your digital transformation strategy, helping you pinpoint areas for improvement and optimize your path forward.

Whether you’re at the starting line of your digital transformation journey or facing unanticipated challenges, we’re here to support you every step of the way.