A wholesale company had started an ERP implementation without any prior thorough analysis. The choice of implementation partner had been based primarily on cost. During the project, it became apparent that certain processes were more complex than initially anticipated. Insufficient testing had been carried out and employees received little training.
The result was a project that was approximately 75% complete, but marked by extensive disputes, frustrations and a rapidly declining confidence in the system. The relationship between the client and the implementation partner was also under strain. Humaniti was brought in to restore structure and direction to the project.
We started by mapping out the situation in full. That meant not only looking at the technical status of the project, but above all understanding exactly where the problems lay.
Together with the client and the implementation partner, we collected and analysed all outstanding issues.
These were structured into a clear issue list with priorities. By explicitly naming and structuring the problems, it became clear to all parties involved where the real bottlenecks were.
A significant part of the problem lay not only in the implementation itself, but also in the communication between client and partner.
Humaniti re-established a constructive dialogue between both parties. By objectifying the discussion and focusing on concrete problems rather than positions, trust between the two parties could gradually be restored.
This allowed the project to move forward again in a collaborative mode.
We then established a clear project structure. Clear agreements were put in place around:
This governance ensured that everyone once again knew who was responsible for what and how decisions were made.
With a clear structure and improved collaboration, the remaining problems could be resolved step by step.
Within two months, the most critical issues had been addressed and the project was able to move forward again. Confidence in the system grew once more and the relationship between client and implementation partner was restored.
What had started as a stalled project became a trajectory that could once again be brought to a successful conclusion.
At Humaniti, we always start from one question: what is the right choice for your organisation?
We are completely independent.
We do not sell software, we do not represent vendors and we have no hidden agenda.
That means our advice is not driven by tools or partnerships, but by what truly works for your organisation.
Sometimes that means new technology.
Sometimes it does not.
Our role is to help you make clear choices, so that your digital trajectory starts from insight rather than assumptions.
Technology is not a goal in itself. It is a means.
Every organisation works differently, has different processes and different ambitions. That is why we do not believe in one platform or one "best solution".
Humaniti works technology-agnostically. That means we look at what your organisation needs, and only then at possible solutions.
Through our network of experts, we guide trajectories around, among others:
Our focus is not on the tool, but on the way your organisation operates. Technology should support your way of working, not the other way around.
Digital projects rarely fail because of technology.
They fail because people are not on board.
That is why at Humaniti we always look at the human side of change.
New systems only have value when people understand them, use them and are able to work better because of them. That is why we pay just as much attention to processes, collaboration and adoption as we do to technology.
The goal is not just a good system.
The goal is an organisation that truly works better because of it.
Senior expertise is scarce. At the same time, there is a wealth of young talent eager to learn.
At Humaniti, we combine both.
Experienced experts work together with young professionals in a mentor-mentee model. The senior consultant brings experience and direction. The mentee supports, learns and brings fresh energy.
For clients, this means:
For the team, it means continuous knowledge sharing and growth. This is how we build expertise in a way that is sustainable for everyone.
Humaniti operates as a community of independent consultants.
Rather than a traditional consultancy firm with fixed teams, we bring experienced professionals together around one shared mission: helping organisations make their digital trajectory clear and achievable.
Every expert in our community is carefully selected. Not only on knowledge, but also on ways of working.
This model gives us three major advantages:
The right expertise
For every challenge, we can involve the right specialist.
Broad experience
Our consultants bring insights from a wide range of sectors and organisations.
Flexibility
We build teams tailored to the trajectory, not according to a fixed internal organisational chart.
This is how we combine the best of two worlds: the quality of experienced independent experts and the structure of one cohesive organisation.
Many digital trajectories start with technology.
But without a clear direction, it becomes difficult to make good choices.
Organisations then often run into the same problems:
The result?
A great deal of energy, but little real progress.
A digital transformation only works when there is first clarity about where the organisation wants to go. Only then does it make sense to look at processes, systems or vendors.
That is why successful trajectories always start with one question: what do we actually want to improve or change as an organisation?
Digital change is rarely about systems alone. It is mostly about how people work.
New processes, different tools or adjusted responsibilities can create uncertainty. Employees ask themselves:
When those questions remain unanswered, resistance arises. Not out of unwillingness, but because people do not understand what is expected of them.
That is why involvement from the very beginning is crucial. When employees understand why the change is necessary, the likelihood that they will genuinely embrace it grows significantly.
Digital trajectories demand time, attention and often additional expertise.
Many organisations run into the same reality:
The risk is that projects are only half completed or keep dragging on.
Successful organisations approach this differently. They focus first on initiatives that truly have impact, and build further step by step. This keeps projects achievable and ensures the organisation can keep pace.
Digital change requires clear direction. When leadership is not actively involved, doubt about priorities quickly arises.
Teams then receive conflicting signals:
Strong involvement from leadership provides clarity, priority and momentum. Without that support, it becomes difficult to truly drive change through.
In many organisations, departments largely operate alongside one another.
Each department has its own priorities, processes and systems. That works as long as everyone stays within their own domain.
But digital initiatives often touch multiple teams at the same time. When departments do not collaborate sufficiently, problems quickly arise:
A successful digital approach therefore requires collaboration across departments and shared ownership of the change.
Digital transformation is sometimes presented as a quick fix. New technology would immediately make processes more efficient.
In practice, it works differently.
New systems take time to implement, processes need to be adjusted and employees need to learn how to work with them. When expectations are set too high or the timeline is too aggressive, frustrations quickly arise.
Realistic planning and clear priorities ensure that changes can land sustainably within the organisation.
Digital trajectories often require knowledge that is not always available internally.
Think for example of expertise around:
When that knowledge is missing, bottlenecks quickly arise. Projects slow down or decisions are postponed because nobody feels comfortable making them.
Many organisations address this by bringing in temporary expertise or by selectively strengthening internal teams.